Know your facts and have them to hand. Anticipate other people’s behaviour and prepare your responses. Prepare and use good open questions. Re-condition and practice your own new reactions to aggression (posters can help you... Read More
Last night, I once again heard Alpacino’s famous speech from the movie “The Scent of a Women” Wherein he says “makers are Men, creators are Leaders. Mind you the kind of leaders you are creating”. The minute I heard him, I just... Read More