Trainism

It is not uncommon in an organization for staff members to believe that customer service is only the job of those who deal directly with the external customers or clients . Another myth that floats is that one has to be in the  “Sales Wing” to contribute towards customer service.

At every level in the organization, you either directly or indirectly—affect the customer, his needs and wants. It is important that every employee or staff member must have a clear understanding of his role in providing excellent customer service. If you closely watch organizations that provide exceptional service, you’ll find that every single person in that workplace understands how they directly serve the customer and its overall impact on the organizations profit.

In case you are struggling hard to understand your value in the customer service zone, ask yourself a few important questions. They might give you a new outlook to the whole situation.

•    What value do I add to my company’s product and my department?
•    Do I have external or internal customers?
•    What happens if I miss a deadline? How big will be the impact?
•    If I don’t see the customers, do they see the results of my work?

The best way to serve is to develop and define a customer service philosophy. In this way you will be able to deal with all sorts of different situations. When I am talking about this personal philosophy, it will be a set of values and ethics that you believe in and your individual commitment to it no matter what the situation or the problem is.Develop a strong framework for yourself, by getting answers for the following. Once you have answers for the questions, write down your commitment to all the solutions.

•    Do I believe my customers have choices to quality?
•    What can I do to help them give what they pay for?
•    How can I find out what my customers really want?
•    How do I want my customers to think about me?
•    How can i contribute on ” customer loyalty”?
•    How can I motivate my customers to refer new customers to me?

A few recommended Habits by Trainism:

-    Deliver on time
-    Fulfill committed promises
-    Do not over-promise and under-deliver
-    Walk the extra mile for all the customers
-    Offer alternatives to the customers
-    Show empathy
-    Treat your customers as the most important part of your job

By developing your own customer service philosophy, you’ll find that you have a solid foundation for dealing with customer-related issues in all sort of situations. As you serve your internal and external customers, remember that creating an action plan for serving them will help you efficiently and effectively accomplish tasks and foster long term relationships.