
Know your facts and have them to hand.
Anticipate other people’s behaviour and prepare your responses.
Prepare and use good open questions.
Re-condition and practice your own new reactions to aggression...
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Last night, I once again heard Alpacino’s famous speech from the movie “The Scent of a Women” Wherein he says “makers are Men, creators are Leaders. Mind you the kind of leaders you are creating”. The minute...
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